FAQ’s

This set of Frequently Asked Questions has come directly from our valuable customers and we hope to provide the best answers possible. Please contact us through the help & support page if you have any questions that remain unanswered and let us show you our outstanding customer service firsthand.

1. What are the hardware requirements for your software products?
2. What other software is required to run your products if any?
3. How do I download one of your products?
4. I had problems downloading. How do I restart my download?
5. I have lost my database password! What do I do?
6. I need to re-install the software and I don't seem to have my installation code. What now?
7. How secure is my credit card and personal details?
8. I am sick and tired of spam. Does my e-mail address stay private?
9. What is different between free and full editions?
10. What type of pictures can I load into the Personal Organizer?
11. Do photos have a maximum size limit in the Personal Organizer?
12. Can I use this software on every computer in our office?
13. I think that I have found a bug in your program. What should I do?
14. Is technical support free? Some companies charge for it?
15. Will your products work on old computer systems like Windows 95? What about Windows Vista?

1. What are the hardware requirements for your software products?

The short answer is: Any computer from a Pentium III upwards. You could use an old Pentium II but it will be extremely slow since the programs are quite large. Our test machines were Pentium III and IV's. All the programs will run on at least 256mb of internal memory. Our recommendation is 512mb of memory for optimal operation. You should have at least 10mb of available disk space before installing any of the programs. As an example of usage capacity: if you are processing 1 million addresses then even a Pentium III with 256mb of internal memory would do but or more than a million names we suggest a Pentium IV with at least 1Gb of internal memory.

2. What other software is required to run your products if any?

We would have to say none at all. All of our software is self contained to the level that each program even has its own word processor that can enhance your documents up to Rich Text Format (RTF). All programs allow you to import Microsoft Word documents as long as the docs were saved into RTF format first prior to importing or loading.

To save docs in Microsoft Word, if you have it installed, is quite easy. All you would do is select Save As and from the Save as type box, select the RTF format. All the programs on this site use their own version of 'Access' for the containers and have enough controlled features built in to change the containers at will. All the programs, except the List Manager, contain a Setups manager where you can change your reports and printouts for export to Microsoft Excel or similar spreadsheet programs.

3. How do I download your software?

After you have purchased or selected one of the downloads, the File Download box will be displayed with option buttons to either Save or Open the download file. You can open and install directly using the Open button. One drawback is that you will not retain a copy of your download. The other option (recommended) is to save your download by using the Save button. Save it to a place or folder where you would easy be able to find it again. Before saving the file, first take note of the file's name so that you can locate it afterwards. When you download the zip, inside there is 2 files. One is the actual software “.exe” file and the other is a “.txt” document which contains the serial number. Just double click the ".txt" file and copy and paste the serial number when prompted on the install.

4. I had problems downloading. How do I restart my download?

If it is a free download, simply click on the link to restart your download. If you have purchased the product then you can restart your download by logging back in your account from the “Login & Updates” navigation button. Enter your username and password, click on the “my account” link, click on the “view” button beside your order and then scroll to the bottom of the page and click the link to re-download your software. Downloads are set to expire after 3 months. If you need to re-download your software after this time, please contact us.

5. I have lost my database password! What do I do?

Unfortunately, due to security reasons, your password will not be able to be reset. This one is out of our hands because we aren’t supposed to know these details. Please make sure to write it down and keep it in a safe place.

6. I need to re-install the software and don't seem to have my installation code. What now?

Use the contact page to contact us. After we have verified your order, we will e-mail you with the product's installation code.

7. How secure is my credit card and personal details?

Credit card information is transmitted to the card processor company (PayPal Pro) using secure socket layer (SSL) encryption. Your card information is not stored on our servers or anywhere accessible by outside interference. No human being ever sees your credit card number at any time while your order is being processed - it's all handled by computers and securely encrypted.

8. I am sick and tired of spam. Does my e-mail address stay private?

We maintain a strict "No-Spam" policy that means that we do not sell, rent, or otherwise give your e-mail address to a third-party, without your consent or as permitted by our Privacy Policy.

9. What is different between free trail and full editions?

As far as how the program works, there is no difference really. The free version and the full version are effectively the same program except with the free version you only have 30 days to use the program to test it out and then you are prompted to purchase the “full” or “permanent” version.

10. What type of pictures can I load into the Personal Organizer?

The simple answer with some technical terms is that you are able to load jpg’s, bmp’s and gif’s. These are some of the most common and most widely shared picture formats in the world if that makes more sense.

11. Do photos have a maximum size limit in the Personal Organizer?

No, there is no size limit so you don’t have to worry about re-sizing any images. Please read the About Pictures section which is found under the Index tag of your Personal Organizer’s 'Help' menu.

12. Can I use this software on every computer in our office?

It would be nice to share our programs with everyone for free but unfortunately you must purchase a copy for each user to avoid copyright violations. Just look at it like this, you purchase a car and as long as you are the only person using the car no problem. If someone else would like a car like yours, you can give them yours or they can get their own. One thing we will do is consider giving you a discount on additional copies which would be a stretch for a car company.

13. I think that I have found a bug. What should I do?

Our software is carefully tested and generally bug free. However, if you have discovered a bug it must really be an obscure one that is not easily detected. We therefore will need a lot of detail from you. Please take the time to tell us exactly how this problem occurred because we really want to fix it and reward you with the best possible product. Be specific. We need to know in what program section you were in, what sequence of operation or keystrokes you used to make this error happen. Please place yourself in our shoes. We must be able to recreate the problem before we can solve it. Use the contact page to contact our technical division with the bug info and we will get to work.

14. Is technical support free? Some companies charge for it.

Yes, technical support is absolutely free. Its our job and, honestly, its our favorite part.

15. Will your products work on old computers like Windows 98? What about Windows Vista?

All of our software was tested on 5-year-old computers and operating systems right up to Windows Vista. Windows 85 did not feature in our benchmark tests. If you are unsure, we recommend that you download one of our Demo programs to see if it will work on your system. The software was designed to work on all hardware platforms but it is best to check it out first.